Customer Support FAQs

Buying Online, Cutting, Quoting, Promo Codes, Volume Discounts, Web Order Status, Shipping, etc.


How can I place an order online?

Why should I become a registered user?

I would like to contact someone in sales or customer service, who do I contact?

Why are some items ‘Buy Now’ and some ‘Quote’?

How do I get a quote for something I can’t find on your website?

Do you offer volume discounts?

How long will it take for me to receive my web order?

What is your return policy?

Can you ship items internationally?

Can you ship items to my residence?

I requested a quote and have not received my pricing, who do I contact?


I do not want to pay with a credit card. Do I have any other options?

How do I apply for a line of credit with Curbell Plastics?

Is there a minimum order requirement?

How do I edit my order (or cut instructions) in the cart?

How do I cancel an order I placed online?

Can my web order ship next day air or overnight?

I have my own UPS or FedEx Account #; can I use that to ship my web order?

Why does my item require a pallet and truck delivery?

What can I do to avoid these extra charges?

Can I avoid paying tax by submitting my tax exempt certificate?

Help, I only received part of my order?


I would like to have my item cut to a specific size, how do I do that?

What are tolerances?

How do I calculate the number of finished pieces I can yield out a sheet I selected?

Can you show me an example of calculating yield?

What if I need more than one size cut from the sheet I selected?

Can you cut rods and tubes to length?

Why can’t I enter cutting instructions on the material I selected online?

What are your typical cutting capabilities (width, length, thickness)?

Why did my price change when I selected ‘Add Cutting Instructions’?

Do you offer custom fabrication and/or cutting?


How do I use my Online Promo Code?

Where do I get an Online Promo Code?

Can I use an Online Promo Code when buying from my Curbell Sales Representative?


Why aren’t my login and/or password working?

How do I update my email address?

Where can I see my web order history?

How do I find my tracking information for my web order?

Not sure which materials best fit your needs?

Our experienced sales and technical teams are available to assist you with material selection challenges.

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