Customer Support FAQs

You can place an order on our website 24 hours a day, 365 days a year. Web customer service is available 8:00 am - 5:00 pm, (EST) Monday through Friday.

Registered users on CurbellPlastics.com have the ability to check status and track web orders as well as review web order and web quote request history. Your web account reflects your website activity with Curbell Plastics. It does not show any order or quote history from offline activities (i.e. phone or email).

Guest users will not have access to view their web quotes, web order history or web order tracking information.

Fill out our Contact Us form or email us at [email protected]. A plastics specialist will contact you shortly.

‘Buy Now’ materials are commonly stocked items at Curbell Plastics locations or are readily available from our suppliers so orders can be fulfilled in a timely manner. Most orders ship in 2-5 business days.

‘Quote’ may require minimums, could be custom, and/or have longer delivery lead times.

Fill out our Get a Quote form and a plastics specialist will contact you shortly.

We do! Simply fill out our Get a Quote form and a plastics specialist will contact you shortly.

Most material that is ‘Buy Now’ will ship within 2-5 business days after receipt of order.
For cut-to-size, custom cut, or materials that are not in stock, there may be additional time needed. A plastics specialist will contact you if necessary.

See our Return Policy

Orders placed on our website can be shipped to Canada or the U.S. For orders shipping to Canada, a $150 surcharge will be added to shipping. To avoid this surcharge, indicate your own shipping account. If you require shipping to another international location, fill out our Get a Quote form and a plastics specialist will contact you to discuss the details of your request.

Yes! However, there will be additional charges. Consider shipping to a business address to avoid additional costs. Pallet shipments can't be delivered to a residence. Residential vs Commercial Addresses: Make sure to select ‘Residential’ or ‘Commercial/Business’ on your order so we can process accordingly. Oversized/heavy items need to ship to a loading dock/forklift. Locations that don't have a loading dock/forklift are considered  ‘Residential’.

Use our Contact Us form if you have not received your quote from a Curbell representative. Please reference the Quote # (you received in your confirmation email) and a few pieces of information pertinent to your request. We will contact you to discuss.

If you are a 'Registered User' on CurbellPlastics.com, please look up your Quote History and reference the Quote # (as seen in your quote history) and Contact Us.

For immediate help, call 1-800-553-0335

All orders placed online with a purchase order will be submitted for review. Your order is accepted once the reviewer has established that you have a valid open line of credit with Curbell Plastics, or facilitates getting a credit account established for you. In some cases, open credit terms cannot be obliged, in which case you will be contacted for credit card information to proceed with the order.

Orders can be placed on our website using a Credit Card or with a Curbell Plastics line of credit. If you are an active Curbell Plastics customer with approved credit, select the Purchase Order payment method, enter your Purchase Order, and submit your order.

You must be a registered business to obtain credit terms with Curbell Plastics. If you would like to place an order on our website with a Purchase Order but you do not have credit with us, select the Purchase Order payment method when you enter your order. Simply add your PO# and submit the order. If you are a registered business, a Curbell Plastics representative will contact you to complete the credit application process.

When you place your order online, there is not a minimum order requirement. A call to a physical location to place an order, typically incurs a $250 minimum.

Edit your order prior to checkout by utilizing the tools in your cart. Remove an item or update the quantity. To add an item, click continue shopping to return to the Shop. To edit or add cutting instructions, follow these steps:

1. Click on the item's description in your cart
2. Add cutting instructions to edit/add cut instructions
3. Enter dimensions, # of finished pcs, and other instructions
4. Add to cart, then go to cart
5. Review cart items; remove and/or edit as needed
6. Proceed to checkout

You cannot cancel an online order via our website once payment has been processed. You can contact one of our plastics specialists ASAP at [email protected]. Please be sure to have your web order # handy.

If you are a Registered user, you may check the status of your web order online by logging into your web account to review your web order history. If you have any questions (or are not a registered user), please contact one of our plastics specialists at [email protected].

If you are a Registered user, you may see an ‘On Hold’ status. This status means Curbell is missing pertinent information to complete your order. Order notes (indicated by the notepad icon) will inform you of what is needed to proceed. If you have any questions (or are not a registered user), please contact one of our plastics specialists at [email protected].

If you are a Registered user, you may see a “Cancelled” status. This status means Curbell cancelled your order prior to shipment or amended the original order you submitted based on new information. If your order was changed after the time of submission, you may receive a new order confirmation from one of our plastics specialists. If you have any questions (or are not a registered user), please contact one of our plastics specialists at [email protected].

Typically, if a standard stock order is processed by noon (EST), we can ship overnight or next day air, however; there will be additional charges. Please note your order number during checkout and send an email to [email protected] with your requirements. If we cannot meet your request, one of our plastics specialists will contact you.  NOTE: There are certain materials that cannot ship next day air such as, adhesives, prototyping materials, or some custom cuts, to name a few.

Absolutely! During the checkout process, you will have the option to select ‘Use my own carrier’. You will be required to enter the name of the carrier and the account # (if material is being shipped LTL you can put N/A in the account # field). We will ship your order via the carrier you select and your carrier will bill you directly for the shipping charges.

Orders over 70 pounds or 36" x 48" may require truck and pallet delivery. This may increase costs and is not available for residential deliveries. If your material is large, consider buying smaller pieces or requesting them to be cut down by adding cutting instructions. See Web Order FAQ on how to edit your order with cutting instructions.

You can select a material that weighs less than 70 pounds, is smaller than 36" x 48", or consider cutting the material down to a smaller size. See Web Order FAQ for steps on how to edit your order with cutting instructions.

During the checkout process, you have the option to select ‘Tax Exempt’. You are required to send us a signed copy of your tax exemption certificate to [email protected]. We cannot process your order until we receive documentation of your tax exempt status. If you need a blank certificate, please Contact Us.

Curbell Plastics has several shipping locations so it is possible that your order shipped from multiple locations. You will receive an advanced ship notification for each shipment via email once material ships. Your order should ship within 2-5 business days unless you were contacted by one of our plastics specialists. You can also send an inquiry to [email protected].

If the material you selected (in our online catalog) can be cut to a different size, you will have the ability to enter cutting instructions for straight cuts after you select the material (BUY NOW). You will be asked to submit the # of finished pieces needed as well as the finished size of the pieces. Enter your cut-to-size information in three simple steps.

If you have other requirements such as complex cuts or fabrication services and would like a quote, please fill out our Get a Quote form.

Due to certain environments (temp, humidity, materials), cutting equipment needs to have a tolerance in order to cope with the variables. A tolerance is the min and/or max size of your finished piece. Our standard tolerance is +/- .030". For example, cut pieces that are 12" x 24", can measure between 11.970" and 12.030" on the width and 23.970" and 24.030" on the length to be considered within tolerance.

Unless otherwise specified, remnants (drops) will not be included with your order.​

Consider the saw kerf (material lost from the saw blade). Our saw blades are typically .187" wide. To calculate yield, add the width of the saw blade to the width and length of your cut piece dimensions. You can utilize the full width and length of the sheet size by letting us know that you can accept pieces being “saw cut undersized” in the cutting instructions box.

Unless otherwise specified, remnants (drops) will not be included with your order.​

Yield - Divide the width of finished pcs into the width of material multiplied by the length of finished pcs divided into the length of material. (Add 0.187" to the length & width of each piece for saw kerf).
Example: Finished pieces are 6.5" x 15.5" and starting sheet size is 48" x 96"
48" / 6.687" = 7 pieces
96" / 15.687" = 6 pieces
7 pieces x 6 pieces = 42 finished pieces - 6.5" x 15.5" can properly yield from a 48" x 96"
Contact [email protected] if you would like more help.

If you need more than one size cut from the material selected, you have a few choices. (1) Enter the 1st cut dimensions and the # of finished pieces in the typical cut instruction fields, then for the 2nd cut, add the additional dimensions in the 'Cutting Instructions' dialog box, or (2) Go back to the shop section and select 2 new base pieces more appropriately sized for both your custom cuts. If we have questions, a plastics specialist will contact you.

Possibly! This will depend on the diameter and length of the cut pieces you require. Fill out our Get a Quote form and a plastics specialist will contact you to discuss the details of your request.

There are some materials that are not available for cut-to-size online. These materials will not have the cutting instruction option. If you can’t find what you need, simply fill out our Get a Quote form and get exactly what you need.

• For a thickness of 1/4 in. and above, we can cut 1/2 in. width strips, however strips cannot be less than 3 inches in length.
• For a thickness below 1/4 in., we can cut 3/4 in. width strips, however strips cannot be less than 3 inches in length.
• Contact us for any custom cut requirement that is beyond this standard.
  *Note: rod and tube cut requests may require a minimum length. A Curbell representative will contact you if your request is outside the realm of possibility.

Since you added cutting instructions, the price changed in order to reflect the new cutting charges that will be applied to your order for this service.

The error message is letting you know that the # of finished pieces and/or the dimensions are not possible based on the quantity and/or size of the material you selected to cut. Increase the quantity of material or adjust your # of finished pieces and/or dimensions of cut pieces. See ‘Can you help me calculate the number of finished pieces I can get out of the sheet(s) I selected?’ FAQ above.

If you need custom fabrication or a fabricated part, please fill out our Get a Quote form and upload your drawing. A plastics specialist will contact you shortly. Note: There will be a minimum charge of $250 for any custom fabrication.

If you need material custom cut or cut-to-size, you will have the ability to enter cutting instructions after you select the material. Enter your cut-to-size information in three simple steps.

Enter the Promo Code when prompted during the checkout. Promo Codes may have restrictions, not all materials will be eligible for a discount. Once you enter the code, items where the discount was applied will be indicated in your cart. Promo codes may not be applied toward sales tax or shipping costs.

The following materials are excluded from ALL Online Promo Codes:

• Acrylic Curtain Rods
• KYDEX® Sheet
• DuPont™ Vespel®
• SentryGlas® Interlayer
• Clearance Plastics
• Quote Only Materials

Online Promo Codes are offered through promotional email and we may occasionally publish promo codes on various pages throughout the website. They are not generally available through the internet or any other means.

No. Online Promo Codes can only be used when entering a self-serve order on the web.

Not always. Clearance materials will be updated daily with current pricing and availability. Once they’re gone, we may not be able to re-stock.

Your login is the email address you used when you signed up to be a registered user with curbellplastics.com
Your password must be 8 characters and include at least one special character (i.e. !@#$).
If you forgot your password, please click on ‘forgot my login or password’ and follow the online directions.

You can update your email address in your profile. Remember your email address will be used for account login and for all correspondence concerning your web account. See our Privacy Policy.

Once you login you can see your web order history under ‘my account’.

No! As a registered user, you can edit an existing web quote request and resubmit it as a new quote. Once you login, you can see your web quote history under ‘My Account’. Click on Web Quote Requests and choose a request to Edit or Create a New RFQ.

You may check the status of your web order by logging into your web account and reviewing your web order history. Once your web order has shipped, your tracking and carrier information will be available for you on the order in your Web Order History. If you have any questions (or are not a registered user), you can contact our plastics specialists at [email protected].

If you are a Registered user, you may see an ‘On Hold’ status. This status means Curbell is missing pertinent information to complete your order. Order notes (indicated by the notepad icon) will inform you of what is needed to proceed. If you have any questions (or are not a registered user), please contact one of our plastics specialists at [email protected].

If you are a Registered user, you may see a “Cancelled” status. This status means Curbell cancelled your order prior to shipment or amended the original order you submitted based on new information. If your order was changed after the time of submission, you may receive a new order confirmation from one of our plastics specialists. If you have any questions (or are not a registered user), please contact one of our plastics specialists at [email protected].