Jennifer (Jen) Wright, Business Manager for the Curbell Plastics location in Pittsburgh, has 25+ years of experience in plastics distribution—in fact, it’s where she has carved out a successful career. Jen manages the sales and service teams that provide performance plastics to industrial customers in the Steel City and across eastern Pennsylvania, West Virginia, Ohio, Maryland, and Kentucky.
Her grassroots beginning is a source of great pride as well as a reflection of her tenacity and gritty determination. Therefore, one can’t dive entirely into her role today without reckoning her past for it provides the building blocks of a management style and leadership role that is confident, directed, and eager to grow. She’s a business manager that has created multi-layered, trusted relationships with colleagues, manufacturers, and customers to deliver quality materials and excellent customer service.
Fresh out of high school, Jen started at Curbell as an Administrative Assistant but soon moved into purchasing. Unlike today’s centralized buying activities, purchasing was performed at the branch level. This new role complimented Jen’s innate competencies and provided her rich exposure to Curbell’s product line and its network of supply manufacturers. One such supplier, Rochling, continues to rely on Jen’s resourcefulness, historical knowledge, and strong service skills. Moreover, Jen’s familiarity with a multitude of market segments and products prepared her to enter the role of Inside Sales and a promotion into Sales Management.
Today, her resolve to help customers overcome even larger challenges is put into practice as Business Manager. Jen is able to help many different customers grasp issues that can sometimes paralyze a business. Issues range from the simple (custom cut to sheet sizes) to the complex (material handling processes). Pains are typically uncovered by having an honest conversation with the customer. One example that stands out is a product packaged by Curbell with private customer labels and barcodes. A process that has become so efficient and streamlined that the product is handled by Curbell from start to finish—or in industry speak, box in/box out. Additionally, Jen leads a branch entrusted by Kuraray to cut and distribute SentryGlas® nationally. Such shipments are often destined for glass laminators or security glazing customers—completed with detailed cut specifications and packaged for end user applications.
While Curbell remains a fixture in her career, what is always changing is the variety and experience. New products, applications, or material challenges pop up that keep her resilient and growing. For instance, Jen just recently became aware of an x-ray detectable PTFE. Its high temperature and slickness make it an ideal fit for food manufacturing. Indeed, ‘every day brings something new where discovery takes place’. It keeps her role evolving and diverse. Though she never knows what’s around the corner, Jen is expertly equipped and poised to lead her team—inside and outside sales, and administration—in fact, she embraces the challenge.
For someone so immersed in her work and customers, Jen loves spending time with her husband, grandchild, and friends. She’s a proud owner of a 1977 Jeep that provides an outlet for the stressors while enjoying off-roading. In addition, you may find her driving around town on a Harley, or enjoying time with friends on a side by side. Jen is also an involved caretaker of family members who have come to rely on her infectious spirit, genuine nature, and calming composure.
A Partner in Your Success
One success Jen often reflects on is a long-term account that grew alongside her career. However, in an attempt to cut costs, the customer opted for a cheaper material from another plastics supplier against Curbell’s strong advisement. The alternate material was not formulated to handle challenging environmental conditions of which it was exposed. The result? Material failure. Yes, Curbell lost the customer for a period of time, but the customer returned when significant issues appeared—failing parts—and no technical team to guide them through the project. A low cost, ineffective substitute proved to be a critical error for the customer and one that Jen took no pleasure. But, the humbling realization that Curbell had their best interest makes for an enduring partnership today. In the customer’s words, “we should have listened to you, you guys know plastic”.
Certifications and Training
- Training on plastics, properties, processes, and customer service through Curbell Plastics’ well-recognized and IAPD award-winning flagship programs
- SEKISUI SPI KYDEX® Thermoplastics Training
- UID (University of Innovative Distribution)
- SAP Trainer for Curbell’s ERP system
To learn how Jen's expertise can help your business, contact her today.
724-772-6800 x6804 | Explore our materials | Connect with Jen Wright on LinkedIn