Lanena Viox is a Senior Inside Sales Representative for the Curbell Plastics Cincinnati location. Lanena was already a plastics expert when she joined Curbell in 2001 as she came from a background in plastics machining and fabrication sales. “What I like most about plastics is learning how it’s all used,” she shared, “It’s interesting to see where the material goes in an application, or see the finished product when you’re out and about.”
Outside of work Lanena likes to spend time with her grandchildren. She also enjoys traveling and trying new things. “My goal is to go some place I have never been each year,” Lanena said.
A Partner in Your Success
Lanena likes working with customers to uncover what materials could better suit their applications. “I have always said my job is about relationships,” she explained, “A good relationship with a customer gives you a bit of an edge. If you follow through on commitments, you will succeed.”
For example, Lanena took over a customer account who did very little business with Curbell. “Over the years I built the business up based on my relationship with the buyer,” Lanena recalled. “He preferred buying from me because he trusted me. He always said if I told him his order would be there on a certain date, it was.” She lives by her philosophy to never guarantee something if she isn’t certain it can happen. She wants her customers to know that when she says she can do something for them, she can. “If you deliver what you say you will, then customers can count on you.” If you like working with a straight shooter who won’t overpromise, Lanena is your rep!
Certifications and Training
- Training on plastics, properties, processes, and customer service through Curbell Plastics’ well-recognized and IAPD award-winning flagship programs.
- SEKISUI SPI KYDEX® Thermoplastics Training
To learn more about how Lanena's expertise can help your business, contact us today.
513-742-9898 x 6229 | Explore our materials | Connect with Lanena Viox on LinkedIn